solobet Terms & Conditions

By accessing solobet, creating an account, making a deposit, participating in any game, or claiming any promotion, you confirm that you have read, understood, and agree to be bound by these Terms, the solobet Privacy Policy, the Responsible Gaming Policy, and any additional terms applicable to specific promotions or game types offered on the Platform.

These Terms apply in addition to any applicable laws and regulations of the Republic of the Philippines, including but not limited to regulations promulgated by the Philippine Amusement and Gaming Corporation (PAGCOR) with respect to online gaming activities. In the event of any conflict between these Terms and applicable Philippine law or PAGCOR regulations, the latter shall prevail.

Use of solobet is strictly limited to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age, as required under PAGCOR's regulations for online gaming in the Philippines;
• You are a resident of or physically located in the Republic of the Philippines at the time of play;
• You are not a current employee, contractor, director, officer, or agent of solobet or any of its affiliated companies, or an immediate family member of any such person;
• You are not prohibited from participating in online gambling activities under any applicable law or regulation;
• You have not previously been self-excluded from solobet or any other gaming platform operated under an agreement with solobet, unless such exclusion has been formally lifted in accordance with solobet's self-exclusion policy.

Each person may hold only one registered account on solobet. Registering multiple accounts ("multi-accounting") is strictly prohibited and will result in the closure of all associated accounts and forfeiture of all balances therein.

When registering, you must provide accurate, current, and complete information, including your full legal name, date of birth, email address, and Philippine mobile number. You agree to promptly update your account information to ensure it remains accurate. solobet is not liable for any consequences arising from inaccurate information provided at registration or subsequently.

In accordance with PAGCOR requirements and solobet's anti-money laundering obligations, all players must complete identity verification before withdrawal requests are processed. KYC documentation required includes:

• A clear copy of a valid Philippine government-issued photo ID (passport, SSS/GSIS ID, driver's licence, PhilSys national ID, voter's ID, or PRC ID);
• Proof of current residential address (utility bill, bank statement, or government correspondence not more than three months old);
• Where required, proof of the payment method used for deposits (e.g., a screenshot of your GCash account name matching your registered name).

solobet reserves the right to request additional documentation where required for enhanced due diligence purposes. Processing of KYC submissions typically occurs within one to three business days.

You are responsible for maintaining the security and confidentiality of your solobet login credentials. You agree to: (a) select a strong, unique password; (b) enable two-factor authentication where offered; (c) not share your credentials with any third party; and (d) notify solobet support immediately at [email protected] if you believe your account has been accessed without your authorisation. solobet accepts no liability for losses resulting from your failure to maintain adequate account security.

All transactions on solobet are denominated in Philippine Peso (PHP / ₱). solobet does not facilitate currency conversion. You must ensure that your selected payment method operates in Philippine Peso.

solobet accepts deposits via GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven over-the-counter payments. The minimum deposit amount is ₱100. Deposits via GCash and PayMaya are processed in real time under normal operating conditions. solobet does not apply deposit processing fees; however, your payment provider may impose fees independently.

Withdrawal requests are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed;
• The minimum withdrawal amount is ₱200;
• Withdrawals must be made to a payment method registered in the same name as your solobet account;
• Verified withdrawal requests are processed within 24 hours during solobet's operating hours (Philippine Time, PHT);
• solobet reserves the right to conduct additional verification checks before processing withdrawals above specified thresholds;
• Winnings derived from bonus funds are subject to the applicable wagering requirements before they become eligible for withdrawal.

An account is considered dormant if no login, deposit, withdrawal, or wagering activity has occurred for a consecutive period of 12 months. solobet reserves the right to apply an administrative maintenance fee of ₱50 per month to dormant account balances after the 12-month inactivity period. You will be notified by email before any such fee is applied. To reactivate a dormant account, simply log in and complete the standard identity verification process.

solobet offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the following general terms, in addition to any specific terms published for each individual promotion:

• Bonuses are available to one registered account per household, device, IP address, or payment method;
• solobet reserves the right to cancel, modify, or suspend any bonus or promotion at any time without prior notice;
• Bonuses obtained through fraudulent means, multi-accounting, or manipulation of game mechanics will be forfeited and the relevant account suspended;
• Bonus funds must not exceed the player's real-money balance when placing bets unless the specific promotion terms state otherwise.

All bonus credits issued by solobet are subject to wagering requirements ("playthrough requirements") before they may be converted to withdrawable real-money funds. The specific wagering multiplier applicable to each bonus is stated in the individual promotion's terms. Game contribution rates towards wagering requirements vary: slots generally contribute 100%; live casino games, bingo, and card games may contribute at reduced rates as specified in the promotion terms.

Bonus credits and any associated free spins or free bets expire within the timeframe specified in the individual promotion terms, commencing from the date and time the bonus is credited to your account. Expired bonuses and any winnings derived from them will be automatically removed from your account balance without notification.

All games available on solobet utilise certified random number generation (RNG) systems or, in the case of live dealer games, real physical equipment operated by trained dealers in licensed studio environments. solobet does not control game outcomes. Published Return to Player (RTP) percentages represent theoretical long-term averages and do not guarantee any specific result in any individual session.

In the event of a technical malfunction, disconnection, or system error during a game round, solobet's systems will endeavour to complete the round using the last valid game state recorded on solobet's servers. Where a round cannot be completed and a wager was placed, the wager amount will be refunded to your account balance. solobet's records of game outcomes are final and determinative in the event of any dispute.

If solobet credits your account with an amount in error — whether due to a technical fault, human error, or any other reason — solobet retains the right to recover such amounts in full from your account balance without notice. If recovery from the balance is insufficient, solobet may pursue recovery through other lawful means.

The following conduct is strictly prohibited on the solobet Platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant Philippine law enforcement authorities:

• Registering more than one account (multi-accounting), whether under the same or different identities;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Using the Platform for money laundering, terrorist financing, or any other financial crime;
• Using automated bots, scripts, or any software to exploit game mechanics, manipulate outcomes, or gain unfair advantage;
• Colluding with other players, dealers, or any third party to influence game outcomes;
• Exploiting system errors, software vulnerabilities, or game bugs — any such exploit must be reported to solobet support immediately;
• Allowing any other person to access or operate your account on your behalf;
• Using the Platform in any jurisdiction where online gambling is prohibited by law;
• Engaging in any conduct that harasses, threatens, or abuses solobet staff or other players through any communication channel provided by solobet.

All content on the solobet Platform — including but not limited to software, games, graphics, logos, trademarks, text, audio, video, and the overall design and layout — is the exclusive property of solobet or its licensors and is protected by applicable intellectual property laws of the Philippines and international treaties.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes, strictly in accordance with these Terms. You may not reproduce, distribute, modify, publicly display, reverse engineer, or create derivative works from any content on the Platform without solobet's prior written consent.

solobet is committed to promoting responsible gaming practices among Filipino players. We believe that gaming should be an enjoyable form of entertainment, not a source of financial or personal hardship. In alignment with PAGCOR's responsible gaming guidelines, solobet provides the following tools, all accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts;
• Session Time Limits: Receive reminders after a specified duration of continuous play;
• Cool-Off Periods: Temporarily suspend access to your account for 24 hours, 7 days, or 30 days;
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed within the elected exclusion period.

Players who believe they may have a gambling problem are strongly encouraged to seek assistance from recognised support organisations. solobet cooperates fully with PAGCOR's responsible gaming programme initiatives for the protection of Filipino players.

solobet staff are trained to identify signs of problem gambling and may, at their discretion, initiate responsible gaming interventions including imposing account limits or temporary suspensions without player request, where there is reasonable concern for a player's welfare.

To the maximum extent permitted by applicable Philippine law, solobet's total aggregate liability to you arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount of real-money deposits made by you in the twelve (12) months immediately preceding the event giving rise to the claim.

solobet shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or gaming opportunity;
• Losses arising from network outages, internet service provider failures, or device malfunctions outside solobet's reasonable control;
• Any failure by you to comply with these Terms;
• Third-party actions including unauthorised access to your account resulting from your failure to maintain credential security.

Nothing in these Terms limits solobet's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by Philippine law.

solobet reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, for any of the following reasons:

• Violation of any provision of these Terms;
• Suspected fraud, money laundering, or other criminal activity;
• Failure to complete KYC verification within the requested timeframe;
• Failure to meet the eligibility requirements set out in Section 2;
• Conduct deemed harmful to solobet's interests, other players, or the integrity of the Platform;
• Regulatory direction or legal obligation.

Upon termination of your account for a reason other than breach of these Terms, solobet will refund any verified real-money balance to your registered payment method within a reasonable timeframe, subject to completion of outstanding KYC and anti-money laundering obligations. Bonus balances are forfeited upon account closure in all circumstances.

You may request voluntary account closure at any time by contacting solobet support. Voluntary closure requests will be processed within 5 business days.

solobet collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, solobet processes personal data to: (a) verify your identity and comply with KYC obligations; (b) operate and maintain your account; (c) process transactions; (d) provide customer support; (e) comply with applicable legal and regulatory obligations; and (f) send promotional communications where you have opted in. solobet does not sell your personal data to third parties.

For full details on how solobet handles your personal information, including your rights as a data subject under Philippine law (Republic Act 10173, the Data Privacy Act of 2012), please review the solobet Privacy Policy.

solobet reserves the right to amend, update, or replace these Terms at any time. The most current version of the Terms will always be accessible at solobet.win/terms-conditions and will display the effective date of the most recent revision.

For material amendments that may adversely affect your rights, solobet will provide at least 14 days' advance notice via email to your registered address or through a prominent in-platform notification. Non-material amendments (including corrections of typographical errors, clarifications of existing provisions, or additions that do not materially affect player rights) may take effect immediately without advance notice.

If you do not accept an amendment to these Terms, you must discontinue use of solobet and may request account closure in accordance with Section 11. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

These Terms and all matters arising from your use of solobet are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, the solobet Platform, or any transaction conducted thereon that cannot be resolved through solobet's internal dispute resolution process shall be submitted to the exclusive jurisdiction of the appropriate courts of the Philippines.

PAGCOR's regulatory authority over online gaming activities conducted by Philippine residents takes precedence over these Terms in all matters within PAGCOR's jurisdictional scope.

solobet is committed to resolving player disputes fairly and efficiently. If you believe an error has occurred in relation to a game outcome, transaction, or account matter, please follow these steps:

1. Step 1 — Contact Support: Submit your complaint to solobet's support team via live chat (accessible from your account dashboard) or by email. Provide your account username, the date and time of the disputed event, and a description of the issue. solobet aims to acknowledge all complaints within 24 hours.
2. Step 2 — Formal Complaint Review: If your issue is not resolved at the support level, you may submit a formal written complaint requesting escalation to solobet's Compliance team. Formal complaints are typically reviewed and responded to within 5 business days.
3. Step 3 — Regulatory Escalation: If you remain dissatisfied with solobet's resolution after completing Steps 1 and 2, you may submit a complaint to PAGCOR through its official regulatory channels.