solobet Privacy Policy

solobet is committed to protecting the privacy and personal data of all users of the Platform, with particular attention to the rights of Filipino players under the Republic Act 10173, the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR") as administered by the National Privacy Commission of the Philippines ("NPC").

This Policy applies to all personal data collected by solobet in connection with your use of the Platform, regardless of whether you are a registered player, a visitor browsing the Platform, or a former account holder. It covers data collected through the solobet website (solobet.win), mobile-optimised access, and any communications you have with solobet's support team.

This Policy does not cover any third-party websites, services, or platforms that may be linked from the solobet Platform. solobet does not control and is not responsible for the privacy practices of any such third parties. We encourage you to review the privacy policies of any external services you access.

For the purposes of the Data Privacy Act of 2012, solobet is the personal information controller with respect to the personal data you provide or that is collected through your use of the Platform. solobet determines the purposes and means of processing your personal data.

solobet has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with this Policy and the DPA. You may contact the solobet DPO for any privacy-related questions, data subject rights requests, or complaints using the contact details provided in Section 16 of this Policy.

solobet collects the following categories of personal data, limited to what is reasonably necessary for the purposes identified in this Policy:

When you create a solobet account, we collect: full legal name, date of birth, email address, Philippine mobile number, and a username. This data is required to establish and maintain your account and to verify your eligibility to use the Platform.

To comply with PAGCOR requirements and anti-money laundering obligations, solobet collects: copies of government-issued photo identification (such as a Philippine passport, driver's licence, SSS/GSIS card, PhilSys national ID, voter's ID, or PRC ID), proof of address documentation, and, where applicable, documentation verifying your payment method. This data is processed solely for verification and regulatory compliance purposes.

solobet collects records of all deposits, withdrawals, game wagers, bonus claims, and account balance changes. Payment method details (such as your GCash registered name or bank account name) are collected to process transactions and verify that payment methods are registered in your name. solobet does not store full card numbers or e-wallet PINs/passwords.

solobet records all game sessions, including game titles played, session duration, bet amounts, game outcomes, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

When you access the Platform, solobet automatically collects: IP address, device type and operating system, browser type and version, screen resolution, session timestamps, pages visited, and referral source. This technical data is used for security monitoring, fraud detection, and platform performance analysis.

Records of your communications with solobet's support team — including live chat transcripts, emails, and any documentation submitted with complaints — are retained for quality assurance, training, dispute resolution, and regulatory compliance purposes.

solobet collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or participating in promotions;
• Automated collection: Technical and device data collected automatically through cookies, session tracking technologies, and server logs when you access the Platform;
• Third-party payment providers: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners when you initiate a deposit or withdrawal;
• Identity verification services: Results from third-party KYC verification tools used to authenticate documents submitted during the verification process;
• Fraud prevention services: Risk assessment signals from fraud detection partners, limited to what is necessary to protect the Platform and its users.

Under the Data Privacy Act of 2012, solobet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and solobet, including operating your account, processing transactions, and providing gaming services;
• Legal obligation: Processing required for solobet to comply with applicable Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act itself;
• Legitimate interests: Processing carried out for solobet's legitimate interests — including fraud prevention, security monitoring, platform improvement, and responsible gaming compliance — where these interests are not overridden by your data protection rights;
• Consent: For marketing communications and certain cookie processing, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

solobet uses the personal data collected for the following purposes:

• Creating, maintaining, and operating your solobet player account;
• Verifying your identity and eligibility, including age verification to enforce the 21+ requirement;
• Processing deposits and withdrawal requests, including verifying payment methods to prevent fraud;
• Delivering the gaming services and features available on the solobet Platform;
• Detecting, investigating, and preventing fraud, money laundering, account takeover, and other prohibited activities;
• Monitoring gaming activity to identify and respond to signs of problem gambling in accordance with solobet's responsible gaming obligations;
• Complying with PAGCOR regulatory requirements, anti-money laundering obligations, and other applicable Philippine law;
• Responding to your customer support enquiries and resolving disputes;
• Sending transactional communications (account confirmations, deposit receipts, withdrawal notifications, security alerts);
• Sending promotional and marketing communications, where you have provided or not withdrawn consent;
• Improving the Platform's performance, content, and user experience through analysis of aggregated and anonymised usage data.

solobet does not sell your personal data. We share your personal data only in the limited circumstances described below, and only to the extent necessary for each purpose:

solobet engages third-party service providers who process personal data on our behalf and under our instruction, including: payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC service providers, fraud detection and security services, cloud hosting and infrastructure providers, and customer support platform providers. All processors are subject to data processing agreements that restrict their use of your data to the purposes for which it was shared.

To facilitate gameplay, solobet shares your account identifier (a pseudonymous player ID, not your full personal details) with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, and JILI. This is necessary to launch game sessions, record game outcomes, and process game-related transactions. These providers are contractually bound not to use this data for any purpose beyond facilitating the game session.

solobet will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities when required to do so by law, regulation, court order, or other legal process. solobet will, where legally permitted, notify affected players of such disclosure.

In the event of a merger, acquisition, restructuring, or sale of solobet's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the applicable privacy terms arising from it.

solobet uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device by your browser. The types of cookies used by solobet include:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, login authentication, and security features. These cookies cannot be disabled without impairing Platform functionality;
• Performance & Analytics Cookies: Used to collect anonymised information about how players use the Platform, including which pages are visited most frequently and how players navigate between sections. This data helps solobet improve the Platform experience;
• Functionality Cookies: Used to remember your preferences and settings (such as language preference and display settings) to provide a more personalised experience;
• Marketing Cookies: Used, where you have consented, to deliver promotional content relevant to your interests. These cookies track your interactions with solobet's promotional content.

You may control cookie settings through your browser settings. Note that disabling cookies beyond strictly necessary cookies may affect the functionality of the solobet Platform.

solobet retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with solobet plus a minimum of five (5) years after account closure, in accordance with Philippine anti-money laundering record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by PAGCOR or AMLC regulations;
• Transaction records: Retained for a minimum of five (5) years in line with financial record-keeping obligations under Philippine law;
• Gaming session logs: Retained for three (3) years from the date of the session for dispute resolution and responsible gaming compliance purposes;
• Support communications: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained for the duration of your account relationship plus three (3) years to demonstrate compliance with consent requirements.

After applicable retention periods expire, personal data is securely deleted or anonymised in accordance with solobet's data deletion procedures.

solobet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and solobet's servers;
• Encryption of sensitive data at rest using industry-standard encryption algorithms;
• Role-based access controls ensuring that staff access to personal data is limited to what is required for their specific functions;
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure;
• Intrusion detection and prevention systems monitoring for suspicious activity;
• Two-factor authentication available for player accounts to reduce the risk of unauthorised account access;
• Mandatory data protection and security training for all solobet staff with access to personal data.

While solobet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords for their solobet accounts and to enable two-factor authentication. In the event of a personal data breach that poses a real risk to your rights and interests, solobet will notify the affected players and the National Privacy Commission as required under the DPA.

As a data subject under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by solobet. To exercise any of these rights, please contact solobet's Data Protection Officer using the details in Section 16.

solobet's Platform is strictly intended for adults aged 21 years and older in accordance with PAGCOR's online gaming regulations. solobet does not knowingly collect personal data from persons under the age of 21. If solobet discovers that personal data has been collected from a person under 21, such data will be immediately deleted and the associated account closed.

If you are a parent or guardian and believe that your child or a minor under your care has provided personal data to solobet without your knowledge, please contact solobet's Data Protection Officer immediately at [email protected]. solobet takes the protection of minors extremely seriously and will act promptly on all such reports.

Some of solobet's third-party service providers and game providers are located or operate data infrastructure in countries outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to the Philippines, solobet will implement appropriate safeguards to ensure that your data remains protected, including by requiring the receiving party to enter into appropriate data transfer agreements incorporating the standard contractual clauses approved by the National Privacy Commission, or by relying on other recognised transfer mechanisms under the DPA and its IRR.

By using the solobet Platform, you acknowledge and consent to the transfer of your personal data to solobet's service providers and game partners as described in this Policy, including cross-border transfers conducted in accordance with the safeguards described above.

solobet may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, promotions, and relevant updates where you have provided consent or have an existing relationship with solobet (for example, as a registered player who has not opted out of marketing communications).

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any solobet marketing email;
• Updating your communication preferences in your solobet account settings;
• Contacting solobet support at [email protected] with an opt-out request.

Opting out of marketing communications will not affect your receipt of transactional communications necessary for account operation, such as deposit confirmations, withdrawal notifications, and security alerts. These operational communications will continue regardless of your marketing preferences.

solobet reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or regulatory requirements. The effective date of the current version is displayed at the top of this Policy.

Where changes to this Policy are material — meaning they significantly affect how solobet processes your personal data or your rights as a data subject — solobet will notify registered players via email to their registered address at least 14 days before the changes take effect. For non-material changes such as clarifications or minor restructuring, the updated Policy will take effect on the date indicated without advance notice.

We encourage you to review this Privacy Policy periodically to stay informed about how solobet protects your personal data. Your continued use of the Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy.

For any questions, concerns, or requests related to this Privacy Policy or solobet's handling of your personal data, please contact solobet's Data Protection Officer:

If you are not satisfied with solobet's response to your privacy complaint or data subject rights request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. The NPC provides a complaint mechanism for data subjects whose rights under the Data Privacy Act have not been adequately addressed by the personal information controller. Information on the NPC's complaint process is available through official Philippine government channels.

solobet takes all privacy complaints seriously. We commit to investigating each complaint thoroughly and responding in good faith, with the goal of resolving your concern efficiently and in accordance with the Data Privacy Act of 2012.